The perfect computer doesn't exist, any more than the perfect car exists - one which never needs servicing, never breaks down and never crashes (no matter how badly you drive it!).

Support costs money one way or another but it can still prove good value, just like having your car serviced. We try very hard to ensure all our customers are content and are getting the best from their computer investment but sometimes something goes wrong that is simple to fix on your own, so here are a few quick fixes you can try before you call.

• Try rebooting
• Check that all plugs are firmly pushed in.
• Consider what has changed since it last worked properly (new software loaded?).
• Read warnings carefully. "Your password might be wrong" is not the same as your password is invalid.
• To clear a freeze - Press ctrl, alt & del together and select the "not responding" program to close it.
• Write down all warning messages word for word, they mean something to us (well, usually).
• Is there a pattern in the fault, certain times? certain keys ? intermittent or constant?
• Regularly copy ALL important documents somehow, it's too late to back up after the event. Prepare for the worst.
• Don't ignore problems, they seldom get better by themselves. Correct minor problems before they become major ones (e.g. noisy fans, corrupt data warnings).
• Use uninstall, don't just delete programs, always close down don't just switch off.
• If you suspect a virus stop and ask for advice. It's seldom necessary to format your system and have to reload your operating system to remove a virus.
• The task manager is your friend, get to know it and what it does. Press ctrl, alt, del together and get to know what programs and processes run when your system is running well. That way you'll be better placed to spot trouble makers when things go wrong.